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Customer returned item that is damaged and not mine!
A customer new to ebay purchased my item, new with tags , no damage, 2 weeks later they want a return, ebay makes me take the return ( keep in mind this is not my first ebay rodeo…I sell under another ID since 2003). Oh I got the return alright… I received a dress that is clearly not the one I shipped, it’s damaged so badly I could never sell it, I sent pictures with the tags being different ( mine was perfect from Alice Olivia (350.00 I paid new) and this dress looks like it was from a discount center ,is faded so badly , there’s no way it would have even been owned by me…I’m truly horrified…and of course they refunded this buyer with 0 feedback who never responded to emails….I appealed immediately and probably will have to take the 258.00 loss for selling it to this scammer….because clearly ebay doesn’t side with their sellers who pay the fees.
rfmtm
Mentor3 years agoYou only way you can get ebay attention is to file a police report and include a copy with your appeal to the case. You can also file with the postal authorities for fraud through the mail, and of course report the buyer to ebay for abuse of the money back guarantee.