Customer Requests Delayed Shipping

Question

I have a customer who bought a jacket from me, but won't be back at shipping residence for a week. They would like me to delay shipping until next week, but I have a 1 day shipping policy. How do I satisfy my customer, while not getting a penalty for late shipping by eBay?

flgator-16 · Answer

I contacted eBay and they stated that I should mark the item as shipped during the shipping policy timeframe, then purchase the label at the time the customer requested the shipping to occur.

gosimus · Answer

@flgator-16 < customer ... won't be back at shipping residence for a week. They would like me to delay shipping until next week > It would be nice if you could accommodate the buyer, but you aren't obligated to take a ding to your account to do so. I just today got back from a week in Colorado Springs, and I had the post office hold my mail while I was away. That buyer could do, or could have done, the same as I did, if you ship by mail. I checked one of your listings, and the shipping was ground advantage. If you ship by FedEx or other non-postal method, of course a hold notice at the post office won't do any good.

lady_madonna · Answer

You will need to ship within your shipping policy. The buyer can have their mail/packages held at the post office or have someone pick up their mail at their home.