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customer requesting return saying there is a hole in sweater 11 days after delivery
Item had a tiny hole in armpit from security device which we disclosed in listing. Item was delivered on the 12th and it is now the 22nd and he is requesting return due to hole in front which was not there when we shipped. How do I handle this?
2 comments
mr_lincoln
Mentor8 months agoHi @blueribbonpromos
Simple, accept the return and when you get the item back use the Report Buyer link on the sold item, the Buyer changed the condition of the item with the additional hole.
After Reporting the Buyer Refund them via the claim (within 2 days of receipt) ... you may be able to withhold their original shipping they paid and up to 50% of the item price since they change its condition, here is the eBay page on Seller protections, some may apply: Seller protections | eBay
blueribbonpromos
OP8 months agoThank you, will do.