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Customer requested cancellation, I canceled with refund. Now customer says he never got refund.
Hey! So, on Jan 3rd a customer asked for a cancellation due to "found better price", so I went ahead and cancelled by giving him a refund. Now, he is texting me that he never got a refund and that I should either ask Ebay or send him the refund again. I am not sure where to go from here, since this case is not in the FAQ.
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inceptions
Mentor8 months agoHi @mnqualityrares
If you can see on the order details that the cancellation was completed, the buyer received his refund. Advise him to check his order details and/or his email as he would have received a message from eBay that it went through. The refund may be pending or not yet posted to his payment account yet however. The payment source may not even show it for up to 14 days.