Customer rep connection? How? Live chat or call please

Question

How can I engage in a conversation or communicate with a customer specialist to address our pressing issue? I am experiencing difficulty reaching the customer service team as I am consistently directed to an automated system with repetitive questions that do not lead to any solutions.

eburtonlab · Answer

@perpetual2030

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

Try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/