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customer paid separately, how can I combine orders
Customer paid for items separately, how can I combine them for one shipment?
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Discussions in this board are limited to the original poster and Community Mentors
Customer paid for items separately, how can I combine them for one shipment?
inceptions
Mentor2 years agoHi @jaco_benn
There are two ways to do that:
1. If you purchase your labels one-by-one, purchase the first label for the combined weight and size of the package. Then manually add the tracking # to each transaction.
2. Use Seller Hub bulk shipping. Check the boxes for the orders you want to purchase labels for and click Shipping > Purchase shipping label. eBay will give you an option to combine orders. Complete/edit information as needs and purchase the labels. eBay will automatically post the same tracking number to the combined orders.
disneyshopper
Mentor2 years agoGo to Seller Hub > Orders > Awaiting shipment
You can click to print the label for one of the items, and ebay should display a message about combining orders. Now you can change the shipping method if appropriate, the weight of the package and the dimensions of the package, and print your shipping label. Afterwards, if you want to refund any of the shipping, you can go to Seller Hub > Orders > Paid & shipped, locate the order, click the down-arrow, select Send Refund, select a reason, select an amount, send.