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Customer is harassing
Summary: famshop_3 described a conflict with a customer over a 'ghost squishy' item, where buyers can choose between male or female versions. The listing notes that a random selection will be sent if no specific choice is communicated. After receiving a random item, the customer complained and demanded a female version without returning the original. famshop_3 stopped asking customers for their choice due to lack of responses and defended this practice, while krazzykats suggested improved communication. disneyshopper advised creating separate listings for each variation to avoid such issues, and famshop_3 agreed.
My listing category doesnt give an option to add variation.
I liated ghost squishy which offers male or female ghost squishy. Luating has both pictures. One of the picture clearly states that one random piece will be sent.
In description first line is in bold and clearly states " Note: after placing order you can message us if youu want female or male squishy otherwise we'll send random" . Cuat9mer ordered and we sent random. Now cuatomer is harassing in messages that i'll report you and ebay will take away your selling rights. Send me female ghost as i wanted that. You are misleading etc etc and opened a requeat saying i have not received the order whereas cuatomer sent me the picture of the received item as well. Customer doeant want to return the product but forcing on sending a new one as well. I have reported the buyer to ebay as well . What to do as its not my mistake
comics-scifi-collectibles
Mentor4 days ago@famshop_3 Choice/ chance listings are not allowed. Buyers have the right to receive all items shown on the photo.
You need to make separate listings if variations are not avaiable.
disneyshopper
Mentor5 days agoThis situation is why giving the buyer a choice is NOT a good idea.
Better to have a listing for EACH item. Then there is no question what the item is that they are getting.
famshop_3
OP5 days agoYes ypu are right . I agree
krazzykats
Mentor6 days agoWas it because the buyer didn’t respond in time with their selection?
Do you at least send a reminder about shipping the random style if there’s no reply?
famshop_3
OP6 days agoYes buyer didnt inform about if they want any specific one. So i sent random one.
krazzykats
Mentor6 days agoBut do you ask if they don't reply at the order checkout?
Some people may miss seeing that little statement in the description to request a girl or boy ghost.
But do you follow up/verify before shipping?
Not saying you did anything wrong, just wondering if the communication could have been better.
Right now, you have a pissed off customer that thinks they are right.
famshop_3
OP6 days agoHi i used to do that but customers were not replying at all so at this point i stopped texting them first. So no i didnt.