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Customer hasn't replied on return
Summary: al_b_back is dealing with a return request for an item that didn't fit, despite having included exact measurements in the listing. They have offered the customer the option to return the item for a refund or keep it with a partial refund. The concern is what to do if the customer doesn't respond before the deadline. al_b_back is seeking advice on how to proceed in this situation.
I have a return request on an item I sold and I have reached out to the customer to ask if they would prefer to send the item back or if they can still use it, keep it and I could do a partial refund. The return reason was that it didn't fit. The exact measurements were in the listing and I can totally understand if they were just unsure of the size they needed. My question is, What happens if they do not reply to my message about how they would prefer to move forward before the given time to deal with this comes around? I really don't mind to refund the purchase if they send the item back in good shape or a partial refund if they want to try but if they don't reply I'm not sure what to do next. Any advice is greatly appreciated. Thank you and God Bless
rfmtm
Mentor1 month agoIf buyer does not reply by the third day accept the return. Do not refund until you get the item back.