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Customer hasn’t received item
Hi everyone,
Yesterday I received a message off a customer telling me that EVRI has delivered their parcel, took pictures of the parcel on their doorstep. But when the customer arrived home the parcel was no longer there!
I’ve never had to deal with this before, what would my next step be here? Will I need to refund this item? The way I see it, is that I have done my part, I’ve sent the parcel on time, done everything I can to make sure it gets there safely… so surly this is down to EVRI to refund that item?
I'm just trying to do the right thing here as i am trying to avoid any negative feedback aswell, Cheers.
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