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Customer feedback
A customer gave me a negative feedback. We have a history. They have been buying dental handpiece parts from me for a few years. Late last year, they left me neutral feedback twice without contacting me. I responded that I would appreciate it if they would haveĀ contacted me first so that we could have resolved the issue. I asked them to send the parts back so that I could evaluate them. They did not respond. This January, they placed another order. I wanted to avoid future problems (yes, I should have blocked them before this happened). I canceled the order and blocked them. Little did I know that they could leave negative feedback after an order was canceled and refunded. They untruthfully claimed in the feedback that they had no problems with my products, and then stated that I had poor customer service. They are angry that they cannot buy from me. The irony is that I blocked them to avoid future negative feedback.
eBay will not remove the feedback. EBay should adjust its policy and not allow feedback for a canceled sale that never shipped.
Thanks for any insight that the community can provide.
