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Customer failed to read description
Sold a thermostat that is broken. It was in the description and buyer is complaining it’s broke.
 
2 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
Sold a thermostat that is broken. It was in the description and buyer is complaining it’s broke.
 
kensgiftshop
·3 years agoThey might have found something else wrong with it that you didn't mention in the description.
shipscript
·3 years agoIt is clearly marked as "for parts or not working", so you don't need to do anything if you don't accept returns. If the buyer opens an eBay claim, you would prevail.
However, it would be a nice gesture to accept a remorse return or, as long as the buyer has not yet opened a case, ask the buyer to send it to you for a partial refund of only the item, and you would retain your shipping cost and perhaps some amount for your eBay fees (eBay will prorate your final value fee and the buyer sales tax accordingly). If you offer that avenue, be sure the buyer returns promptly and that you respond promptly when the returned item is received.
If there's an open cancellation request, return request, eBay Money Back Guarantee case, a report that an item hasn't arrived, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. In that case, the buyer would get nothing if you decline the return.