Customer did not return item

Question

I sold an item on eBay . I shipped it. Evidently eBay got a notice that the customer wanted to cancel the order. I did not see the cancellation request. eBay refunded the money to the customer & I just went through my sold items & had no idea the customer had wanted to cancel. I did not get the item back. How can I talk to a person about this?

comics-scifi-collectibles · Answer

@jorose Unless the buyer filed a return request that you didn't respond to this shouldn't have happened.

A buyer can only REQUEST to cancel, the seller can approve or decline it.

Here's how to contact eBay general customer service:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST