customer demands refund, without receiving it yet

Question

I have a buyer that their item is stuck in transit. The package is late but it is moving and is ordering a refund stating that “I need to resolve this issue” and “I need to give him his money back”. When the item does get there i don’t mind going ahead and refunding the money for the product back of course. I cannot help that shipping has took way longer than they expected

mudshark61369 · Accepted Answer

@labr-10 ,Is the package late because you did not ship it within your handling time frame or because of a problem with the shipper? You can reply to your buyer and tell them to go to their purchase history, click on More actions to file an Item Not Received dispute, in order to get a refund. If ebay sees that you have uploaded tracking that shows that the shipper has possession of it. The buyer will be told they cannot get an immediate refund but will have to wait since there are updates. If you...