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Customer claims she did not receive package.
Post office shows item was delivered.
How do I proceed?
brilliantreductions
Posted 1 month ago · Edited 1 month ago·Last reply Sep 17, 2026 at 1:56 PM
2 comments
disneyshopper
Mentor1 month agoIf the buyer files an Item Not Received dispute, you reply with the tracking number that shows Delivered. ebay will then find in your favor.
brilliantreductions
OPSep 17, 2026 at 1:56 PMThank you. I finally reached ebay and they said the same. But getting an AGENT on ebay is another skill I had to relearn.