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Customer claims item was stolen by post office
I sent out item same day it was ordered and paid for the item got to him and all I can see is from the tracking it says visible damage but was picked up by customer. He claims they stole the item and it was an empty box. What do I do. Do I still get paid does he still get charged any help is appreciated thanks
1 comment
wooden_flower
Mentor1 year ago@bru_5870
You need to refund the buyer in full, then file a claim at https://www.usps.com/help/claims.htm
Ask the buyer to send you photos of the box. The fact that the tracking says visible damage should make the claim easier than usual.