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Customer claims he does not reconize payment transaction
I sold an item that brought close to 900 dollars. I shipped it out with USPS Select Ground. I had to use singnature confirmation because of the amount. Tracking shows it was delivered and customefr signed for it. This all took place about 1 month ago. Today I received a message saying he is disputing the charge because he did not recognize the transaction. eBay has put the amount on hold in my account. I responded with proof of delivery by giving tracking number and its history. It is clear the guy is trying to scam me out of the item by doing this. what can be done other than having the outcome be decided by his credit card company.
1 comment
disneyshopper
Mentor3 years agoSince you uploaded the tracking number, and shipped to the address on file for the buyer, you should win the dispute.