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Customer Claim that he hasn't received the product
I have shipped the product. But the customer said that he hasn't get the product accept Bubble Envelop in which the product wrapped. This is so annoying, that a customer claim like this. Its just impossible to send just envelope without product. How can I handle this situation? We have good customer portfolio over couple of years.
1 comment
rfmtm
Mentor2 years agoDoesn't mean the item went missing from theft or a torn envelope. Ask buyer for pictures and tell him you will file a report with the postal inspectors and to please cooperate with the investigation.
Do not refund unless he filed a dispute as it might magically turn up when he hears the above?