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Customer canceled order after order was sent and reorder three days later
Customer ordered a doll. After label was printed and shipped customer canceled order. I did not know order was canceled until the doll came up as ordered again and it was shipped out already to same customer from what I can tell. How do I get the doll back from the customer that canceled the order?
1 comment
mr_lincoln
Mentor6 months agoHi @ch_490247
-First, Buyers do NOT cancel orders, YOU as the Seller can cancel an order based on a Buyer "requesting" a cancellation. If a Buer asks to cancel AFTER you already shipped you decline the cancellation request.
-If you actually cancelled after you shipped then the Buyer will get the doll for free if they purchased it again, you would have nothing to ship them on the 2nd purchase they made. They can then file a claim that they did not receive their item and you would have to refund them.
We do not have account access here so you need to look at your account to determine what actually happened. Look in the Recent activity file on the right side of this page in the Recent Activity file. You should find the Buyer's FIRST purchase and the details will show you paid for a shipping label. If you actually cancelled that sale AFTER shipping then a Refund will be shown. Seller Hub | Your financial summary | eBay
If the first order was never cancelled how did the doll get relisted for sale??? If the first sale is still active you need to Cancel the 2nd one but will have to take a strike on your account for being Out of stock. Once you have it all figured out message the Buyer with what happened ...