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Coustomer Service
I have been trying for well over an hour trying to get a real live customer service rep to call and speak to me. I have worn out my keyboard answering replies from artificial intelligence who do not seem to under stand "I would like to speak to real live live customer service rep". The system keeps asking the same questions over and over. Thanks for your help
2 comments
eburtonlab
Mentor3 years agoThe chat assistant is looking for certain keywords. Keep it simple. No need to wear out your keyboard typing full sentences. Feel free to be curt with the chatbot, the chatbot will not be offended.
"agent"
After that, you will need to provide some keywords so you can get a callback from the correct department.
"account suspension" or "feedback" or "refund"
If you see options for "still need help" or "more options" choose those. They should lead directly to contact options.
wooden_flower
Mentor3 years agoTo speak to customer service, use the link on the left side of this page “have us call you†- https://www.ebay.com/help/contact_us?id=4002&st=10
If you don't see 'have us call you' right under the chat link, click chat. Then at the bottom of the chat topics, click more, then click contact an agent.