Coupon used on canceled order

Question

I used a $50 ebay coupon on an order canceled by the seller 2 weeks after the purchase date. Is there a way to recover the coupon?

ferncliff-39 · Answer

@spidermon

Usually coupons are one and done and can't be recovered, but for $50 you can ask eBay CS if they will replace it. Worth a try.

Check your Summary page first to see if it's showing -

https://www.ebay.com/mye/myebay/summary

If not, to reach an agent -

Open this Help page on Coupons
At the bottom Click on "Contact us"
In the Help Chatbox that opens, to bypass the bots, type AGENT then press the Send arrow
Keep typing "AGENT" to any bot questions.
For the box asking "Yes"/"Something else" click on "Yes"
You should see the options to Chat live with an agent, or have them call you.

Note: The Call Back option doesn't always work if your carrier blocks spam/telemarketing calls.
With the Chat option eBay will automatically email you a transcript.