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Coupon refund
I used a coupon on an item and the seller never shipped the item. eBay refunded the money, will eBay also send another coupon?
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Discussions in this board are limited to the original poster and Community Mentors
I used a coupon on an item and the seller never shipped the item. eBay refunded the money, will eBay also send another coupon?
ferncliff-39
Mentor8 months ago@eastcobbstandard - usually no. Almost all coupons can only be used once.
Any active coupons would be in your Summary https://www.ebay.com/mye/myebay/summary
You can certainly ask eBay CS if they will replace that one - no guarantees.
Open this Help page on Coupons
At the bottom Click on "Contact us"
In the Help Chatbox that opens, to bypass the bots, type AGENT then press the Send arrow
Keep typing "AGENT" to any bot questions.
For the box asking "Yes"/"Something else" click on "Yes"
You should see the options to Chat live with an agent, or have them call you.
Note: The Call Back option doesn't always work if your carrier blocks spam/telemarketing calls.
With the Chat option eBay will automatically email you a transcript.