Ask the buyer for photos of the item and the package. Do not have the buyer return it until you hear about the claim you are going to file. You are going to owe the buyer a full refund, and you really can’t make them wait until you settle your claim.
Is it repairable? Does the buyer have any interest in keeping it in exchange for a partial refund?
Did you add more than the included $100 insurance? Which service did you use to ship it?
wooden_flower
Mentor8 months ago@huckleberryglen-2
Ask the buyer for photos of the item and the package. Do not have the buyer return it until you hear about the claim you are going to file. You are going to owe the buyer a full refund, and you really can’t make them wait until you settle your claim.
Is it repairable? Does the buyer have any interest in keeping it in exchange for a partial refund?
Did you add more than the included $100 insurance? Which service did you use to ship it?