COUNTERFEIT PRODUCT RECEIVED

Question

I received counterfeit product on 2 orders from 1 seller, I tried to report it to Ebay but I havent been able to talk to an agent. This is not a small amount, the 2 orders total $4,370. I reported it to the fraud link provided by the chat bot. The decision: We looked into your report and didnâ€™t find the listing to be in violation of our policy. This determination was made using automation or artificial intelligence.Our network engineers supplied Ebay with screen shots of the product not being...

eburtonlab · Answer

@jaclynwwtc

If an item arrives but is not as described, then the buyer can file a "not as described" return within thirty days.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...

If the seller does not provide for tracked return shipping, refund the buyer directly or refund once tracking shows the item has been returned to the seller, after three business days, the buyer can ask eBay to step in.

Reporting listings, on the other hand, is typically used for listing violations rather than for when a buyer receives something other than what was described.

lady_madonna · Answer

Ebay has a Money Back Guarantee. File a Return Request.

Within 30 days from date of delivery, go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. â€œdoesn't match descriptionâ€œ. Attach a photo.
IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.