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counterfeit product or not?
Hi,
How do I determine that the product is counterfeit or not? I asked the seller about it but the seller has not said anything yet. Is the seller responsible for it? OR Should I report to eBay Customer Service or government? Please guide me to the right direction.
Really appreciated!!
Bestpilot7
5 comments
fashionsandbeauty4u
Mentor2 years ago@bestpilot7
If you contacted the Seller and asked them if they are selling a counterfeit product, they are not obligated to respond to you and may have blocked you from buying from them.
eBay has a 30-day Money Back Guarantee. If you were to purchase something on eBay and it was not as described in the listing, you would have 30 days from delivery to request a refund from the Seller. Depending on the Seller's return policy, you may need to return the item and the Seller would need to pay return shipping.
In the meantime, there is no need to contact the government. If you feel the listing itself is for a counterfeit item, there is a report link in the listing to let eBay know.
bestpilot7
OP2 years agoThank you for the reply.
I think 30-day money back guarantee is invalid because I bought 6-month supply 30 days ago so I can store them and replace the filter every 2 months. It seems that the seller is from Canada. Will it make any difference if it is outside USA? I sent the seller several screenshots to compare between a good one and a bad one.
I already mentioned about it to the seller. I bought the product with the same model but it does not fit at all. The product I bought from the seller is little longer than the one I bought from the store. Also, the box is very similar but there are several typos!!! Should I report to eBay anyway? Will I ever receive a refund if the 30-day Money Back Guarantee is no longer valid?
fashionsandbeauty4u
Mentor2 years ago@bestpilot7
The 30-day Money Back Guarantee should be valid. If you feel the items you received are not as described, the best way to start the refund process is to open an Item Not as Described case. You can open the case and still report the listing. Once you open the case, the Seller is required to respond. If they do not respond, then you can ask eBay to step in. It is recommended you allow the Seller time to respond.
Opening the case should result in a refund. If you have any further questions, please update this post. Best of luck.
bestpilot7
OP2 years agoThanks for the advice.
fashionsandbeauty4u
Mentor2 years ago@bestpilot7
You are most welcome.