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Counterfeit product
I bought a counterfeit product—what should I do? the Minoxidil Kirkland.
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Discussions in this board are limited to the original poster and Community Mentors
I bought a counterfeit product—what should I do? the Minoxidil Kirkland.
eburtonlab
Mentor6 days ago@ittguil0
Did you have the item shipped directly to you, or did you use a forwarding service? Using a forwarding service can void your eBay protection.
If the item is "not as described" you need to start a "not as described" return within thirty days of receiving it. You will have to provide a picture of the item and a couple of sentences of text about the issue.
If the seller does not refund you or provide a return shipping label you should be able to ask eBay to step in after three business days. The process is automated; if the seller does not cooperate at any point, ask eBay to step in after three business days but before twenty-one business days has passed.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...
Past thirty days, you may still have some recourse through your payment method; contact your card issuer for details.
ittguil0
OP6 days agoI used redirection to Brazil, am I really going to lose for everything?
eburtonlab
Mentor6 days ago · EditedYou lose your eBay protection once the item is forwarded to a new address, but you may still have some protection from your payment method.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210