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Counterfeit phone
Im wanting to buy a samsung s22 ultra. There are tons of videos online about counterfeit ones. Does ebay guarantee genuine?
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Discussions in this board are limited to the original poster and Community Mentors
Im wanting to buy a samsung s22 ultra. There are tons of videos online about counterfeit ones. Does ebay guarantee genuine?
mr_lincoln
Mentor7 months agoHi @jholma123
No, eBay has nothing to do with phones that a Seller lists on their venue.
Below is what we share with customers who inadvertently receive a counterfeit item they purchased on eBay.
You are protected by the eBay Money Back Guarantee for 30 days from the date of receipt: eBay Money Back Guarantee policy
Go to the item in your Purchase history and file a RETURN using the reason "Does not match pictures or description". eBay will issue you a pre-paid return shipping label regardless of the Seller's return policy. You return the item and the Seller will have 2 days to refund you. Failing that you go back to the claim and ask eBay to step in and force the refund.
You can report a Seller here: Report an issue with a seller | eBay