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Correcting feedback issue
I have always had a 100% rating on feedback for my sales and purchases. Recently a buyer paid for an item that I specifically said "LOCAL PICK UP ONLY". I immediately cancelled his order and gave him a refund explaining that I was physically unable to package this item for shipment (carpet cleaner). I thanked him for his interest and sold it to someone else who came to pick it up. This person gave a feedback that eBay considered to be negative. eBay lowered my seller rating to 75%.
I have sent 4 emails to the automated contact for eBay and have talked to 3 agents--all out of the US and have been given service request #'s. The automated contact tells me there are no open service request. I have contacted the buyer twice and asked him to revise his feedback. No answer from him and no calls back from eBay and I am now unable to initiate another phone call. anyone have a suggestion?
