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correcting feedback errors
What can you do to correct an obvious feedback error? I was 100% happy with an item I purchased from a relatively new seller and I praised the transaction in my feedback, BUT - for some reason the total transaction is reflecting a NEUTRAL rating, which is affecting their overall feedback profile. I've never rated ANYONE with a Neutral - let alone someone I was so happy with. Obviously it had to have been my mistake but they shouldn't have to suffer because I screwed it up. Isn't there anything I can do?
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