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Correcting a wrong action.
Customer hit the wrong action button and wants to correct it. She hit the cancel button instead of pay button. How can she correct this.
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·2 years ago@mjrcalvin2
She sent a cancelation request? If so, you can accept the cancelation. The buyer will receive a refund. If the listing was a single quantity, Buy It Now item, you might see the option to automatically relist the item if you want to do that. If you don't see the relist option, you'll have to relist it for her.
How sellers can cancel an order:
https://www.ebay.com/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=3&pos=2&query=How%20sellers%20can%20cancel%20an%20order&intent=Cancel%20an%20order&lucenceai=lucenceai&docId=HELP1090