Locked
Discussions in this board are limited to the original poster and Community Mentors
Contacting Seller - Purchase Never Shipped
Hi! I've purchased an item which was supposed to have arrived by now, but has never been shipped. I would like to contact the seller. Unfortunately, I wasn't logged into my account when I purchased so it doesn't show up in my orders. If I go directly to the purchase summary from my order confirmation email and click "contact seller" it wants me to create an account. There is no way to get past this and if I enter my sign in info, it tells me the email is already taken. If I try to log in top left of the purchase summary page I get an error saying the order can't be found. How can I contact the seller to ask about the shipping status or do I just need to cancel? Thank you in advance for any insight.
mlee-2044
OP8 months agoThank you for the tip! I did get to the original post (now says sold of course) and there's an option to send a message to the seller via a chat feature. I've tried that. Will definitely ensure I'm logged in for future purchases to simplify things. 🙂
I did try opening "incognito browser window" and was able to log in and get to Ebay messages, so that worked. I see my "chat" message to the seller there, so hopefully will get a response. Thanks for your help!
eburtonlab
Mentor8 months agoYou are very welcome -- good luck!
eburtonlab
Mentor8 months ago@mlee-2044
Guest purchases are not connected to your eBay account, so for help with a guest purchase you must first sign out of your current eBay account, then use the "order details" link in the email you received from eBay regarding the guest order.
If that does not work, try right clicking on that link and choosing "open in a private or incognito browser window" to see if that works better.