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Contacting past seller
I purchased some car parts from someone’s eBay store in 2021. Included in the description was that there is a 10-year warranty. One of the parts failed and I am trying to send a message to the seller but he will not respond. I would like to get eBay involved but there are no options for this. Anything I try requires me to attach it to a specific item number. But even though I can pull up my past purchases, this item must not be something that they sell anymore because I am not able to attach it to any messages. Is there any other way I can reach eBay to discuss contacting the seller regarding the warranty.
1 comment
eburtonlab
Mentor3 months ago@edythekathleen94
If you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.