Contacting ebay representative

Question

I am trying to sell an item but am not providing shipping. Ebay does not respond when I need a human to help resolve the issue.I need a phone number for themThanks

mr_lincoln · Answer

Hi @patrjacq_95

I see the listing you have for Local pick-up only. If someone wants you to ship it I suggest that you decline. They may want to provide their own shipping service to come pick it up but you need to understand how Local pick-up works.

-First, if a Buyer purchases the item they are given a QR code and a 6 digit code on their order record. EITHER of those two items are required at the pick-up, you either scan the QR code from the Buyer or they give you the 6 digit code eBay gave them and then you type that code into the Sold item so eBay knows the pick-up was completed.

-BEOFRE a sale you cannot exchange contact information through eBay Messaging but after the item is purchased you can share contact information to arrange the day, time and location for the pick-up exchange.

-For Local Pick-ups you can have the listing show they can pay cash at pick-up but Buyers still have the option to pay through eBay for their Buyer protection via the eBay Money Back Guarantee:

eBay Money Back Guarantee policy

You should familiarize yourself with the eBay MBG because it can trump your No returns accepted policy.

If you still think you need to contact eBay I suggest Social media:

We recently learned that many of the links we post to Request a call back are now simply forwarding members to eBay's Customer Service "How can we help you today?" page (link below). On that page members have to complete numerous choices before being given ways to be in direct contact with eBay. Depending on the subject, representative availability and other factors requesting a call back may or may not be possible. Chat or an email may be provided. If you get a Chat box Type â€œAGENT in the box. You can also contact eBay through Social Media if you have accounts there.

eBay Customer Service

-Contacting eBay via Social Media:

Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

6 AM to 6 PM PST

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

disneyshopper · Answer

If the item is either too large or too heavy, or you just don't want to ship it, you can offer Local Pickup. I suggest including LOCAL PICKUP: CITY/STATE in your title. You might also include it in your description so prospective buyers know they need to pickup the item in your city/state.