Contacting ebay on subjects not covered in their help site or on their contact us lists

Question

I have tried to contact ebay for several days trying to resolve issues that are not earth shattering but are a nuisance on my selling site. I have responded to a buyer on an issue and resolved it to the best of my ability and the buyer went to the post office to claim the insurance. I still have a respond to seller notification but no message to respond to.

I have sold several items locally that the buyer used a credit card online as she were buying direct but picking up. I have replied to the "confirm pickup" notification multiple times but cannot get ebay to remove the request

mumblers31 · Answer

None of these help as there is no subject line that is relevant to my inquiry and AI will not pass me on to a live agent, without choosing one of these subjects, and a live agent says that it is not in their department

mumblers31 · Answer

Live ebay agent

mumblers31 · Answer

Live Agent

eburtonlab · Answer

@mumblers31

You may be better off asking your question here to get suggestions from experienced users. Someone with more selling experience may be able to answer.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/