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Contacting Ebay customer service
I have an item not received case I need to speak to an agent about. Virtual assistant just keeps repeating the same question and there's no apparent way to speak to a human. I know there used to be a place to request a call back, but it's apparently gone. Anyone?
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eburtonlab
Mentor2 years agoYou may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid