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    Contacting eBay by email, I can’t find one
                     

    How to respond to emails from eBay!  Reference policy violations!

    I want to send an Email to them reference their comments about my listings.

    harryrevs
    harryrevs
    3292View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    lady_madonna

    lady_madonna

    Mentor1 year ago
    *Volunteer Ebay Mentor*1039View listings

    @harryrevs 

    Sellers can no longer charge a restocking fee, you need to remove this statement from your listings;

    "A 20% restocking fee will be charged to buyer for each item returned.' 

     

    Also, sellers cannot require payment by Paypal because buyers pay through Ebay using whatever funding source they choose that Ebay accepts. 

     

    It is not possible to respond to Ebay's email with an email response. 

    If you still need to contact Ebay, you can use the following link to request a call back from an Ebay customer service rep :

    https://www.ebay.com/help/eua?id=5275&mkpid

    Available 5:00 am to 9:30 pm Pacific Time.

                                           
                                                                                     
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