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Contacting eBay by email
Hi everyone, does anyone have any experience regarding a purchase that did not arrive as advertised, worked with the seller to receive the missing parts, and not receive them while letting the refund deadline expire? I'm just trying to contact eBay but cannot get through. Thank you.
5 comments
comics-scifi-collectibles
Mentor1 year ago@spoodge04 eBay does not have email contact but you can contact eBay on social media.
I am sorry that the seller strung you along. Unfortunately eBay customer service agents can not extend the 30 days Money Back Guarantee time limit. You will have to try a chargeback with your bank or credit card.
Here's how to contact eBay general customer service to report the seller for stringing you along:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
spoodge04
OP1 year agoThank you. This is very helpful.
eburtonlab
Mentor1 year agoeBay will not help after thirty days if you have not filed a case or once the case is closed. Never let the seller stall you past the end of the money back guarantee deadline. A refund is quicker and easier to verify than a replacement shipment that may or may not arrive before the deadline passes.
You may still have recourse through your payment method, but you may have to pay to return the item yourself to get a refund.
spoodge04
OP1 year agoThank you!
eburtonlab
Mentor1 year agoYou are welcome -- good luck!