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Contacting EBAY
Does anyone have a telephone number to get through a "real" person at Ebay? I have spent the last hour trying to get through to a bonafide real agent but after giving AI my information, she says she can't help & hangs up on me.
I need to talk to a real person regarding the return of an item I sold over 2 months ago (shoes) that owner just recently (Jan 16th, I think) notified me of them not fitting. I have, in my listing, a clause saying that I only accept returns after 30 days. Also, the shoes were NEW, & by all indications the shoes were used (dirt on the soles) . I'm so frustrated.
Ai has its place but I need to talk to a living, breathing human being. Thank you for any help you provide me with.
jacbarcollectibles
Mentor8 months agoeBay cannot help since the Money Back Guaranty is only good for 30 days from receipt of the item. After this time eBay can only ask if you will take the item back and refund but cannot force you to do this.
However, the buyer can go back to their payment source and get a charge back for up to 180 days from purchase. If they do this eBay will charge you a fee for handling the charge back and sellers usually lose these cases since the buyers payment source makes the decision and not eBay.