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contacting ebay
How on earth do I speak to a person at Ebay? I can't go through the usual channel with my dodgy seller because when I try to contact Ebay by saying I want to return faulty item it just says seller doesn't accept returns so it won't let me get through to resolution centre. Livechat bot does same thing and no live agents are available even though they are meant to be. HELP!
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eburtonlab
Mentor2 years agoYou are currently signed in to ebay.com. For help in the UK, sign out here and sign back in to the UK site.
To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this UK link:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
If the return is because the item is "not as described", the seller's personal return policy regarding remorse returns does not apply; in that case, eBay's money back guarantee applies.