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Contacting eBay
After almost 25 years trying to get a 'call back' or just call eBay is impossible! I'm a old Veteran in my 70s and don't need to be aggravated and stressed out any time I need to speak to a representative. Sadly, unlike PayPal that eventually had to compete with other online payer options, eBay has remained the only venue for a seller like me. Everything I sell on eBay I bought on eBay. Some very expensive watches but my seller limit doesn't allow me the limit to sell them. It's bad enough I lose 25-30% on everything but eBay has no risk from me because they don't pay me until the buyer receives what I sold them. So, what's the purpose of sticking me with a low allowed limit to sell? There's no risk to eBay or the buyer because I don't get paid until the buyer receives and inspects what they bought. The most frustrating problem is I can't get a 'call back' or call eBay. What $50 Billion plus business is there you can't call? My seller fees are their only income! Thanks, if there's anyone that pities a old DAV that's totally frustrated with eBay!
eburtonlab
Mentor2 years agoThere's no risk to eBay or the buyer because I don't get paid until the buyer receives and inspects what they bought.
Not everything that can go wrong with a transaction can be discovered after inspecting an item for a day. Some problems only come to light later.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
sell2america
OP2 years agoThank-you, for caring enough to reply. I'm a pretty old combat vet and the stress here is too much to deal with but I have no choice. Over 2 dozen expensive watches I bought off eBay are each more then the monthly limit they set me at. They see I haven't sold the past couple of years and regardless of starting here in the 90s and not a single negative they aren't caring enough to respect my honesty and track record. There's no risk to eBay, because they don't pay me until a few days after the buyer has received the item. Probably for a few years after they decoupled from PayPal I was treated much better. Their outsourced calls (usually to the Philippines) I get answers I obviously know and are just being read to me very kindly from a canned response. I didn't mind losing 15-25% back in the days when payments were done realtime to PayPal. Now it's 7 to 10 days. I have a phone number of: 866-540-3229 that I was given by a eBay agent. It's a little tricky but after a few tries I get someone. The chat and using the AGENT or REPRESENTATIVE in the message is also buggy. I usually go to 'Seller' and 'Account' and try and work from there. Like I said previously in this too wordy message, I truly appreciate anyone's help. You know, the kindness of strangers! I'm in my mid-70s and in and out of the VA lately. Since I'm on borrowed time, I don't want to leave my loving wife of 55 years to too much 'stuff', I generally bought off eBay. Including vehicles too. Thanks, a million!
eburtonlab
Mentor2 years agoYou are welcome.
They see I haven't sold the past couple of years and regardless of starting here in the 90s and not a single negative they aren't caring enough to respect my honesty and track record.
eBay is less concerned that you may have decided to suddenly turn to a life of crime, and more concerned that someone else may have hijacked your account to sell phantom or fraudulent items in your name.
There's no risk to eBay, because they don't pay me until a few days after the buyer has received the item.
eBay is still taking a risk. If one of the watches sold through your account suddenly stops working and is discovered to be a knock-off, the buyer can file a credit card charge back up to six months later -- or more in some cases -- and eBay may be stuck holding the bag if the person using your eBay account has closed the bank account and disappeared with the money in the mean time.