Contacting customer support

Question

Every time I have a question for Ebay I get the online run around with click this and click that and then ask the robo a question or contact the community. Sometimes I really just need to get hold of Ebay. Is there any way I can just call them now days or is that no longer possible? If someone knows, can I get some instructions? Thanks so much for the help.

lady_madonna · Answer

@russels_goods

Most questions can be answered here by the experienced & knowledgeable Ebay Mentors.

If you would prefer to contact Ebay Customer Service, use the link below, and you can request a call back from Ebay by clicking "Have us call you":

https://www.ebay.com/help/contact_us?id=4002&st=10

Available Monday to Sunday 5:00 am to 09:30 pm Pacific Time.

eburtonlab · Answer

For general questions you can try asking on the discussion boards. Experienced users can offer suggestions.

Or you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

If using the "Contact us" link takes you directly to the chat assistant window, you may have to enter some context dependent cues to get to the call back link.

Or you can contact eBay via social media:

https://twitter.com/askebay

https://www.facebook.com/eBay/