contacting a seller who you purchased from as a guest

Question

I bought an item as a guest but did not put in an email address. I have an ebay account but there is no record of my purchase since I purchased it as a guest. I need help getting in touch with the seller cornell-cottage

comics-scifi-collectibles · Answer

@fit004572011 . I don't think that you can make a guest purchase without providing an email address. If you made the purchase as a guest ( not logged in to your eBay account) it will not be in your purchase history. LOG OUT of your regular account and follow these steps to access the Guest purchase information. To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed". If you don't have that email, you can request another copy of the order confirmation email on this page ( Do NOT log in to your regular eBay account) : https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035&st= Once you have the email, you can follow the process on the above page to talk to the seller. You can also open a return request (to get a return label) OR report that the item has not arrived when it's at least one day past the last estimated delivery date. 1) Select View order details in your order confirmation email. 2) Select Return item OR report that the item has not arrived 3) Select your reason for the return if returning an item and select Next. 4) You can add a message to the seller and also upload up to 10 photos showing the item's condition if you are returning an item Here's how to contact eBay customer service if you need help starting the refund request: eBay agents are working from home so you have to request a call back or live chat. 1. CLICK THIS LINK: https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid 2. Request a call back 3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding. https://twitter.com/askebay https://www.facebook.com/ebay

eastlaneave · Answer

@fit004572011

It sounds like you purchased the item as a guest, an email address is required to purchase as a guest.

To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".

If you don't have that email, you can request another copy of the order confirmation email on this page:

LOG OUT OF YOUR eBay Account first, then

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065

Once you have the email, you can follow the process on the above page to talk to the seller.