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Contact with eBay
I need some assistance with contacting eBay.
I made a purchase with a Seller who was international -Pakistan. The size chart and actual size size do not correspond. I have the same item in that size, but the one I received is smaller than size indicated.
I attempted to return and was required to provide tracking. The cost to return a $217.00 item was $282.00 with tracking. I made many contacts with eBay during return window, but received no response from eBay. To complete Consumer Protection Complaint Form, I need an eBay address. No address to be found on their website.
Can anyone assist or direct me?
1 comment
eastlaneave
Mentor1 year ago@buyitrite82
1) It won't help now, but if this happens again, you should indicate your item is not as described - it's not a size L (or whatever) rather than doesn't fit. (Doesn't fit means: I tried it on and don't like it.) The seller would be responsible for return shipping.
2) I would suggest you use a credit card or paypal chargeback explaining the item was incorrectly described.
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3) How to reach customer service
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)
Scroll to the Bottom of the page similar to your question
1) Click "Contact Us" then:
In the CHAT WINDOW
2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You†(or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.
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4) Here's an address
eBay Headquarters
2025 Hamilton Avenue
San Jose, California 95125 USA
https://www.ebayinc.com/company/contact-us/