contact someone in eBay customer support

Question

how do I contact someone in eBay customer support

ho-d-doe · Answer

Ebay has changed the way you contact someone. I used to be able to go to the chat and just say call me a few times and then the promo will come up for them to call you. Now the change is that a series of question needed to be answered before the promo would be activated.

Today companies try to throw up AI walls to look modern and cool by using bots to replace live agents for their customer service! Companies need to understand customers need to talk to live people! Even if the question is a simple that a bot could answer, interaction between people is essential.

eburtonlab · Answer

@ho-d-doe

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If you are unable to get a call back, try contacting eBay via social media direct message:

https://www.instagram.com/ebay/