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Contact number for eBay CS
How do you speak with customer service. Have confirmation number but eBay doesn’t see it
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Discussions in this board are limited to the original poster and Community Mentors
How do you speak with customer service. Have confirmation number but eBay doesn’t see it
eburtonlab
Mentor8 months ago@jo_973846
Make sure you are not signed in to a different eBay account than the one you used to make the original purchase, then find the order in your Purchase History and go from there.
If you purchased as a guest, sign out of your current eBay account, then use the "order details" link in the email you received from eBay regarding the guest order, or else right click on the link and choose to open it using a private or incognito browser window.
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/