Contact eBay

Question

My husband is trying to return an item and the seller is not responding. eBay says they will call but his phone sends it directly to voicemail and they won't leave messages. help!

lady_madonna · Answer

Your husband will have to file a Return Request on Ebay: Within 30 days from date of delivery, go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. . Attach a photo. IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item. If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.