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Contact ebay
Why do ebay make it so hard to contact them?
Why do they only submit a small amount of questions so you can't inquire about your particular problem?
How can they claim to have a money back guarantee when you can't contact them?
What's their phone no? How do you get the Web chat? I've used both in the past.
1 comment
inceptions
Mentor3 years agoAt the link below, you can request a call back from eBay by clicking Have us call you on the left side of the page. If you don't see that option, click Chat with our automated assistant. Then type "agent" at the bottom in the chat box. You'll see an option to request a call back there.
https://www.ebay.com/help/contact_us?id=4002&st=10
You shouldn't need to contact eBay for Money Back Guarantee issues however.
If you received an item that is not as described, open a return using the option next to the transaction in your Purchase History. The seller will have 3 business days to provide a prepaid return shipping label or else refund. If he does neither, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.
If you haven't received your item, when it's past the estimated delivery date shown in your Purchase History, use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.