CONTACT AN EBAY REPRESENTATIVE!!

Question

I've been trying for 3 days to get ahold of a representative about adding allstate coverage on an already purchased item. There is no link on my purchase email and was told by allstate that I need to get the coverage through ebay. But there's no way to chat. email. phone call. No way to talk to someone.

How do you talk to a person???

golfingaddict · Accepted Answer

Look for your payment confirmation email. The details to buy the allstate warranty are in the email you received.

How do I purchase an Allstate Protection Plan?

If the item you are purchasing qualifies for an Allstate Protection Plan, you have the option to purchase it directly from the item description page prior to checkout. After checkout, you can still purchase it from the payment confirmation page or through your post-purchase reminder email.

mam98031 · Answer

At the top and bottom of every page in Ebay are links to contact Customer Service.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://www.instagram.com/ebay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT or ask an Agent to call you, in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

From this link you can request Ebay to call you in the USA. The option is available when Staff is available to respond, so NOT 24/7/365.
https://www.ebay.com/help/home