Locked
Discussions in this board are limited to the original poster and Community Mentors
Contact agent about fraud
Attempted fraud on tracking number
1 comment
Locked
Discussions in this board are limited to the original poster and Community Mentors
Attempted fraud on tracking number
eburtonlab
Mentor1 year ago@lar1942x
If tracking shows delivery but you do not receive anything, check with the shipping service to determine if the tracking number corresponds to a delivery to your address.
If not, you may be the victim of a false tracking scam or the seller may have given you the wrong tracking number by mistake.
If you can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to your address or something that shows the weight or size of the package cannot possibly correspond to your item, or the shipping date precedes your order, then you may be able to contact eBay via social media, provide that documentation to eBay and get help with "false tracking".
If you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.
If you are unable to get help through eBay, you may have recourse through your payment method, though you should probably exhaust all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction.