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Contact Agent
I do not like the fact that eBay no longer offer chat with agent as an option. It now all goes to phone contact. My problem with this is, some of us may not be comfortable talking to someone on the phone, somethimes I get someone who is difficult to understand, sometimes a connection is bad. But the absolute number 1 reason is, there is no visual record of the conversation. I feel more protected by having a "paper trail", for lack of a better phrase, then me talking to someone on the phone and not having something to keep to protect myself and/or the agent for that matter, of what was discussed and how it was handled. I am disappointed that eBay has eliminated this option from the virtual chat.
wooden_flower
Mentor1 year ago@mschalow67
You can contact customer service via social media. This is also usually handled by reps in the US. I have used this several times, and I can still view my messages back to 2020 🙂
post a private message (not a public comment) on www.facebook.com/ebay or www.twitter.com/ebay