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Contact a real person for help
I click on help. I click oncontact us. I click on EVERY option. They say they will connect me to a rep. But there is no option anywhere to speak with a person. How is this done?
3 comments
mythrander
OP6 months agoThere has never been an option for a callback or agent contact. none of the avenues lead to that link. Agent, still need help, more options. All choices lead to limited choices, with none actually getting help.
eburtonlab
Mentor6 months agoThere has never been an option for a callback or agent contact.
There have been call back options available through the chat assistant, but they may vary by topic and may depend on how busy things are at the particular customer service department at any given time.
Why not explain your issue in general terms here, so folks can offer suggestions of your next step?
eburtonlab
Mentor6 months ago@mythrander
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/